Operation management Essay Example | Topics and Well Written Essays - 3000 words - 5

Activity the board - Essay Example The activities of an association ought to be very much organized as it would profit both the association just as the clients. It is a significant zone in the executives that is identified with the structuring and controlling of the creation framework. The significant obligation of activities the executives is to guarantee that the effectiveness level of the business tasks is high as far as ideal usage of assets and addressing the necessities of the clients. It includes the administration of the whole procedure of gracefully chain from acquisition of crude materials to the conveyance of the completed items. It is identified with the transformation of information sources that are crude materials, vitality and work into yields as items or administrations. The accomplishment of fuse of activities the executives in the framework requires certain perspectives for its prosperity, for example, imagination, specialized information, relationship building abilities, and balanced examination. Th e tasks methodology includes plans in regards to the utilization of assets of the firm in an effective way in order to acquire upper hand for since a long time ago run. The idea of activities the executives is successful treatment of the measurements which involve quality, stock accessibility, quality, adaptability and time. The primary point of the groups of activities the executives is to find some kind of harmony among cost and income in order to accomplish higher net overall revenues. Nando’s beginning from Portuguese people group is a South African café for easygoing feasting. The topic of the eatery is to a greater degree a Portuguese or Mozambique style. The café was established in the year 1987 and has now extended its business to twenty four nations and working through 1000 outlets. The eatery chain’s complete income in the previous year was about $650 million. The forte of Nando’s inexpensive food outlets is in chicken dishes either herb and lemon, lime or mango, various degrees of zesty suppers of Peri-Peri marinades. In some different nations agreeing

Describe Place Free Essays

Kelas Reguler Pagi dan Sore Mata Kuliah : Bahasa Inggris I Dosen : Restu Arini, S. Pd. Prodi : Semua Prodi Hari/Tanggal : Senin, 19 Nopember 2012 (Reg Sore) Selasa, 20 Nopember 2012 (Reg Pagi) Sifat : Take-Home Test Read the guidance cautiously You are going to make video on your oral execution for Mid Test Project. We will compose a custom paper test on Portray Place or on the other hand any comparative theme just for you Request Now The recordings depend on the four themes we have talked about in study hall meeting (see the clarification in the crate). The video can be made by utilizing any account media, for example, hand telephone, helpful cam, camera, and so on which at that point ought to be incorporated in one CD. You have around 3 to 10 minutes to introduce every theme. Name your CD with your name, understudy number, and major. You are to present the CD on the test date. Peruse the clarification underneath of how you make t his venture: Topic 1 : Introducing Yourself You should present yourself by referencing the accompanying things in your video; Introduce Your Name/Surname; portray Your Education Background; depict Your Competency; Describe Your Prospective Career; Describe Your Hobby, Your family, things you are doing and so forth. You are permitted to add more data so as to make your vide o all the more intriguing. If it's not too much trouble go to these connections to show signs of improvement thought regarding how to manage this theme: http://www. youtube. com/watch? v=CZCfTX oRzgfeature=autoplaylist=PLA7C7BF7961EB4606playnext=2 http://www. youtube. com/watch? v=jiUdDxGlxvI http://www. youtube. com/watch? v=etIpPH5CEdAfeature=related Topic 2 : Description of People Read an account book about popular individuals/gathering of individuals of any sort of callings (the individual you are picked may be a competitor, a performer, a humorist, a government official or even activists). The book can be written in English or in Bahasa Indonesia. An article taken from web isn't satisfactory. Having wrapped up the book you should make a portrayal about him/her/them, in the accompanying ways: ? The physical appearance ? The nature of the individual utilizing P-M-I Chart (see device #1) Plus = you are tied in with telling the nature of the individual from the positive or great side. Less = you are to examine the person’s awful focuses. Intriguing = you are to uncover the things or character which made this individual fascinating, in other word his/her moxy or appeal. Utilize the P-M-I Chart as a rule to make your outline on the life story book you read. In the video, you don't need to show me the P-M-I Chart. You will be scored dependent on certain necessity (see Scoring Rubric #1) Please go to these connections to show signs of improvement thought regarding how to manage this subject: http://www. youtube. com/watch? v=vVeojbg_JgI Arini. MidProject. English1. 2012 1 http://www. youtube. com/watch? v=tMMmJqh4qek http://www. youtube. com/watch? v=sqt_IbqJOLg http://www. youtube. com/watch? v=GrqEANtMqYo Topic 3 : Description of Object Choose an object of the accompanying classification: Furniture/Kitchen devices/Electronic Stuff s/Vehicles/Office Equipments/Music Instruments Cause a portrayal on the article you to pick. Give as detail data as could reasonably be expected. Go to these connection to have clear thought regarding this theme: http://www. youtube. com/watch? v=H1mAtWACONM http://www. youtube. com/watch? v=kiyNYWGL-yg Topic 4 : Description of Place Choose two spots to portray. The first is your old neighborhood or spot where you were conceived or place where you grew up. The subsequent will be the spot you are anxious to visit. Here you may depict a particular spot identified with your fantasy or aspiration. For instance; you have an arrangement to proceed with concentrate subsequent to completing your four year college education. MidProject. English1. 2012 2 Scoring Rubric #1 (for depiction of individuals) 4 (standard of greatness) ? Create point by point and persuading perception for every one of three classes Identifies own decision and gives persuading and itemized method of reasoning to decision ? Data is precise, nitty gritty, well, composed and gave clearness 3 ( Exceed ? Creates persuading perception for every one of the three classifications worthy ? Distinguishes own decision and gives point by point method of reasoning to decision standard) ? Data is precise and sorted out 2 ( meets ? Create fundamental perception for every one of the three classes worthy ? Recognizes own decision and give method of reasoning to decision standard) ? Data is precise 1 ( needs improved ? Perception are inadequate and/or mistaken to meet satisfactory ? Recognizes own decision yet doesn't clarify method of reasoning norm) ? Data is erroneous, obscure or missing Scoring Rubric #2 (for depiction of item and spots) 4 (standard of greatness) ? Recognizes different persuading and keen instances of what a particular quality resembles/sound like/feels like ? Utilizations exact and definite jargon to help depiction of models 3 ( Exceed adequate norm) ? Distinguishes different persuading models regarding what a particular attribute resembles/sound like/feels like Uses itemized jargon to help portrayal of models 2 ( satisfies adequate guideline) ? Distinguishes fitting instances of what a particular characteristic resembles/sound like/feels like ? Utilizations fitting jargon to help depiction of models 1 ( needs improved to satisfy adequate guideline) ? Distinguishes instances of what a particular attribute resembles/sound like/feels like that are mistaken or wrong ? Utilization s jargon that is unclear and/or is erroneous Good Luck Arini. MidProject. English1. 2012 3 Step by step instructions to refer to Describe Place, Papers

Sensitivity to Social Aspect of Life free essay sample

Affectability to social part of life Sensitivity is that encourages the youngster to concentrate on specific parts of his condition to the avoidance of others. Such consideration isn't the aftereffect of simple interest; it is increasingly similar to a consuming enthusiasm. The affectability to social parts of life starts at 2. 5 to age 6. Youngsters give uncommon consideration to other offspring of their own age. Kids at about age three are in singular play or equal play. Crafted by delicate period empowers unmistakable expressions of love and companionships to create. Along these lines, the kid figures out how to be a piece of a gathering. During the affectability time of social angle, we ought to make a situation that is warm and wanting to meet the child’s passionate and profound requirements. Simultaneously, we likewise give chances to the kid to encounter social cooperations with other kids. At school, youngsters are permitted to address one another and start their own exercises together with whomever they decided to frame bunches with. We will compose a custom exposition test on Affectability to Social Aspect of Life or then again any comparable theme explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page Educators don't constrain them to frame these gatherings, nor do they cause them to go up against each other. Consequently, the kids want to help each other immediately while playing out the picked action together. It is in this manner during his connections with his cohorts that the youngster goes over understanding, which causes him to create passionate development. For instance, through down to earth life works out, youngsters are educated to figure out how to share when they just have single bits of gear accessible for use for exercises. At home, as a parent, we likewise ought to urge the youngster to play with the kids and offer something with one another. We give the warm condition to the youngster to interface with other kids. At whatever point the youngster commits error, we ought not chasten them or treated them brutally. In this way, they won't treat cruelly to other kids, and the entirety of the youngsters will play together harmony and upbeat. In the event that the youngster is denied of the correct condition, for instance, not permitting him to play or associate with others, the kid may feel forlorn, and need a great deal of consideration from the guardians. Thus the kid will turn out to be threatening and hostile to social. Thus, during the affectability time of social part of life, we ought to make a decent domain for the kids.

Harvard Superstar

Harvard Superstar February 15, 2012 Are there other overlooked players who could be pro sensations on Ivy League sports teams? Jeremy Lin makes you think there might be. Harvard superstar Jeremy Lins story is just getting started. If you thought his numbers were going to drop when Amare Stoudemire returned to the lineup for the Knicks, youd be mistaken. With Amare back last night against the Toronto Raptors, Jeremy Lin delivered perhaps his best performance yet. While torching Kobes Lakers for 38 points was impressive, last night, Jeremy Lin hit the game-winning three-point bucket to seal the Knicks sixth straight win on the Raptors home court no less. It was a come-from-behind thriller orchestrated by the Harvard superstar. For all the doubters who feel the sample size is too small to proclaim Lin a phenom just yet, Jeremy Lin continues to dazzle. He dished out a career high 11 assists last night to go along with 27 points on 9 for 20 shooting. He has become a floor general for the Knicks, the likes of which theyve been needing for years since the 80s on Mark Jacksons first stint in New York. Not Chris Childs, not Charlie Ward, surely not Stephon Marbury, not Nate Robinson, not Chauncey Billupsnone of them proved to be the answer to the Knicks decades-long search for a quality point guard. But Harvard superstar Jeremy Lin seems to be that answer. Do you think that there are other players who could become professional sensations overlooked in the Ivy League? Do you think pro scouts will now pay more attention to the Ancient Eight since Jeremy Lin has become such a global sensation? Do you think that Jeremy Lin is the exception to the rule or are there others like him in Cambridge, Hanover, New Haven, Ithaca, etc.? Let us know your thoughts on the subject by posting below. At Ivy Coach, as you can see, weve got the Linsanity bug like the rest of the world!

Magnetars Neutron Stars with a Kick

Neutron stars are weird, enigmatic objects out there in the galaxy. Theyve been studied for decades as astronomers get better instruments capable of observing them. Think of a quivering, solid ball of neutrons squished together tightly into a space the size of a city.   One class of neutron stars in particular is very intriguing; theyre called magnetars. The name comes from what they are: objects  with extremely powerful magnetic fields. While normal neutron stars themselves have incredibly strong  magnetic fields (on the order of 1012 Gauss, for those of you who like to keep track of these things), magnetars are many times more powerful. The most powerful ones can be upwards of a TRILLION Gauss!   By comparison, the magnetic field strength of the Sun is about 1 Gauss; the average field strength on Earth is half a Gauss. (A Gauss is the unit of measurement scientists use to describe the strength of a magnetic field.) Creation of Magnetars So, how do magnetars form? It starts with a neutron star. These are created when a massive star runs out of hydrogen fuel to burn in its core. Eventually, the star loses its outer envelope and collapses. The result is a tremendous explosion called a supernova. During the supernova, the core of a supermassive star gets crammed down into a ball only about 40 kilometers (about 25 miles) across. During the final catastrophic explosion, the core collapses even more, making an incredibly dense ball about 20 km or 12 miles in diameter. That incredible pressure causes hydrogen nuclei to absorb electrons and release neutrinos. Whats left after the core is through collapsing is a mass of neutrons (which are components of an atomic nucleus) with incredibly high gravity and a very strong magnetic field.   To get a magnetar, you need slightly different conditions during the stellar core collapse, which create the  final core that rotates very slowly, but also has a much stronger magnetic field.   Where Do We Find  Magnetars? A couple of dozen known magnetars have been observed, and other possible ones are still being studied. Among the closest is one discovered in a star cluster about 16,000 light-years away from us. The cluster is called  Westerlund 1, and it contains some of the most massive main-sequence stars in the universe. Some of these giants are so big their atmospheres would reach to Saturns orbit, and many are as luminous as a million Suns. The stars in this cluster are quite extraordinary. With all of them being 30 to 40 times the mass of the Sun, it also makes the cluster quite young. (More massive stars age more quickly.) But this also implies that stars that have already left the main sequence contained at least 35 solar masses. This in of itself is not a startling discovery, however the ensuing detection of a magnetar in the midst of Westerlund 1 sent tremors through the world of astronomy. Conventionally, neutron stars (and therefore magnetars) form when a 10 - 25 solar mass star leaves the main sequence and dies in a massive supernova. However, with all the stars in Westerlund 1 having formed at nearly the same time (and considering mass is the key factor in the aging rate) the original star  must have been greater than  40 solar masses. It is not clear why this star did not collapse into a black hole. One possibility is that perhaps magnetars form in a completely different manner from normal neutron stars. Maybe there was a companion star interacting with the evolving star, which made it spend much of its energy prematurely. Much of the mass of the object might have escaped, leaving too little behind to fully evolve into a black hole. However, there is no companion detected. Of course, the companion star could have been destroyed during the energetic interactions with the magnetars progenitor. Clearly astronomers need to study these objects to understand more about them and how they form. Magnetic Field Strength However a magnetar is born, its incredibly powerful magnetic field is its most defining characteristic. Even at distances of 600 miles from a magnetar, the field strength would be so great as to literally rip human tissue apart. If the magnetar floated halfway between the Earth and the Moon, its magnetic field would be strong enough to lift metal objects such as pens or paperclips from your pockets, and completely demagnetize all of the credit cards on Earth. Thats not all. The radiation environment around them would be incredibly hazardous. These magnetic fields are so powerful that acceleration of particles easily produce x-ray emissions and gamma-ray photons, the highest energy light in the universe. Edited and updated by Carolyn Collins Petersen.

Examples Of Project Management - 1027 Words

The first step for me as a Project Manager will be to create an agenda with project phases with added details. It all begins with project planning, initiation, execution, monitor and control and, last step which is project closure. As a project manager my list of roles and additions at any time are as follows; †¢ Ownership for project process, project deliverables and communication frameworks. †¢ Manages client requests for technical work. †¢ Creates and maintains project plans schedules. †¢ Leads, manages and reports project progress to stakeholders and senior management. †¢ Single point of contact for client during project. †¢ Gathers project requirements, creates project charter, scope and structure. †¢ Tracks, manages, negotiates and†¦show more content†¦Ã¢â‚¬ ¢ Categorizing and approving modification requests. †¢ Centralizing the management and tracking of modification activity. †¢ Insuring that software inventory information is maintained. Task Mode Task Name Duration Start Auto Scheduled IS PROJECTS 30 days Tue 7/4/17 Manually Scheduled Intake from Service Manager 5 days Tue 7/4/17 Auto Scheduled Planned Work 30 days Mon 7/31/17 Manually Scheduled IS Supoorted Applications 20 days Wed 8/16/17 Auto Scheduled Intake from Development Team 1 day Tue 7/4/17 Manually Scheduled intake from IO and RD Daily 125 days Tue 7/4/17 Auto Scheduled WEEKLY Management Control Process/ MEETINGS 126 days? Fri 7/7/17 Having the management control process will help reduce downtime, increased customer satisfaction, Identification of impact and interdependencies between owners, resources and schedules. The following is the combined matrix of all stakeholders who hold a key role in the Grantham University Project. As we move along further in this proposal process the scheduling and Work Breakdown Structure (WBS) matrix will be finalized prior to commencement of any work scheduled start dates. The Project Manager also needs to ensure that the correct numbers of databases were ordered from Sales on the roll call. This is often missed on the roll call so the Technical Consultant should investigate to ensure it has been ordered as well. There is a recurring cost that is assessed the project by Hosting when the database isShow MoreRelatedIt Project Management Essay examples1277 Words   |  6 PagesStrayer University IT Project Management Assessment CIS 517 1. Summarizes how the project manager or team exhibited exceptional and ethical project management practices. Often, the project manager (PM) is faced with an issue that is not easily resolved by theory or the knowledge acquired from formal training. These types of problems are usually not of a technical nature and more often tend to be ethical or human resource issues (Stare, 2011). The satisfactory answer is oftenRead MoreProject Management Essay example2581 Words   |  11 Pagesmay impact on project implementation are as follows: a. The cabinet approval process. b. Office of Parliamentary counsel. c. Consultation wiyh Local Government and National Competition Policy. d. Consultation with other key Stakeholders. e. Tabling in Parliament. f. Timing of Commencement of the Act. Q.2 - Project stakeholders are individuals and organizations that are actively involved in the project, or whose interests may be affected as a result of project execution or project completion. TheyRead MoreProject Management Essay examples2230 Words   |  9 PagesProject Management In todays business it is in the best interest of companies to have project managers. Common sense isnt always easily accomplished. Anyone whos ever worked on a project in a technical setting knows this. Indeed, much of working with others consists of solving unexpected problems and learning from mistakes along the way. Knowing this and having the proper tools a project manager will be able to manage and complete the most intense project out there. It seems that peopleRead MoreProject Management Written Assignment 1 Essay examples803 Words   |  4 Pages2012-02-MAN-435-OL009: Project Management Written Assignment 1 1. Discuss the principal reasons why project management has become such a popular business tool in recent years. Business has changed in the past 20 or so years. Products are being produced more rapidly and with the introduction of globalization competition has become more abundant. There is a need to become more customer focused but at the same time quicker to market while still reducing cost. Doing business the old way isRead MoreProject Management, the Building of the Three Gorges Dam Essay example1991 Words   |  8 Pagesgovernment at the feasibility stage I am asked to write a report in order to outline the activities required to successfully manage this major project and to ensure that it is completed on time and within budget. This report will be divided into six parts beginning with an introduction and ending with a conclusion. At first should the terminology be defined. A project is a unique set of coordinated activities, with a definite start and finishing point, undertaken by an individual or organisation to meetRead MoreINF 410 Project Management1181 Words   |  5 Pagesï » ¿CLICK TO DOWNLOAD INF 410 Project Management Week 1 Discussion Question: Project Life Cycle. The four main elements of the project life cycle are defining, planning, executing and closing. Give an example of a task you performed on a project, either as a leader or team member, and identify what stage of the life cycle it was in and why. Describe if you felt the task was strategically important to the project and also the company. Respond to at least two of your classmates’ postings. DiscussionRead MoreProject Management : A Project969 Words   |  4 Pagesis project and project management?..................................................................2 2. Example of project mismanagement..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦2 3. Atlassian buying Trello, a tool for project management..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦....2 4. Slacks’ new launch – Slack Enterprise Grid†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 5. Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦3 6. Bibliography†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4 What is project and project management? AsRead MoreEssay on project management1748 Words   |  7 Pagesï » ¿ Project Charter Colorado Spring Welcome Home Parade QI CHEN Project Management January 24, 2015 Abstract This project charter is planned to help O’Donnell O’Donnell LLP who will lead the project management team take place the parade smoothly. This parade for welcoming home troops will be organized in Colorado Spring which has a long history of military. This project charter’s goal is making sure project management team and sponsorsRead MoreImplementing Project Management Techniques Essay1275 Words   |  6 Pages There are many methods and techniques for a project manager (PM) can use to run a successful project. Some of these include: identifying the stakeholder’s roles and responsibilities, tracking measureable business outcomes, apply project controls and view monitoring the dynamics of a working project. These project management techniques are used in order to improve the project model in a baseline project plan. As a PM employs these techniques it can help keep track and account for items more efficientlyRead MoreProject Management And The Major Areas Of Projects Management1619 Words   |  7 Pagesthe Project Management and the major areas of project management, let see actually what is a project? A project is defined as â€Å"â€Å"a temporary endeavor undertaken to create a unique product, service, or result† (Schwalbe, 2014). Projects involve different operations like the project is terminated when the scope and objective of the project are met. According to an IT project or any kind of project it involves number of persons or a team or an individual in order to complete the mission. A project can

Computer Assignment Many Bits Are Needed For The Opcode

Questions: 1. A digital computer has a memory unit with 24 bits per word. The instruction set consists of 150 different operations. All instructions have an operation code part (opcode) and an address part (allowing for only one address). Each instruction is stored in one word of memory. Answer the following: a. How many bits are needed for the opcode? b. How many bits are left for the address part of the instruction? c. What is the largest unsigned binary number that can be accommodated in one word of memory? 2. Write a program to evaluate the arithmetic statement x = (a( b + c ) d - e) using a stack organized computer with zero-address instructions (so only pop and push can access memory). 3. What is the difference between using direct and indirect addressing? Give an example. 4. Suppose a byte-addressable computer using set associative cache has 221 byes of main memory and a cache of 64 blocks, where each cache block contains 4 bytes. a. If this cache is 2-way set associative, what is the f ormat of a memory address as seen by the cache, that is, what are the sizes of the tag, set, and offset fields? b. If this cache is 4-way set associative, what is the format of a memory address as seen by the cache? 5. Discuss the advantages and disadvantages of dynamic linking. ?6. A computer has 32-bit instructions and 12-bit addresses. Suppose there are 250 two-address instructions. What is the maximum number of one-address instructions that can be added to the instruction set?7. Suppose a disk drive has the following characteristics: 6 surfaces 16,383 tracks per surface 63 sectors per track 512 bytes/sector Tract-to-track seek time of 8.5 milliseconds Rotational speed of 7,200 RPM. a. What is the capacity of the drive? b. What is the access time? 8. Suppose we have the instruction LDA 800. Given the memory as follows and the base register contains the value 100. Memory address value 800 900 900 1000 1000 500 1100 600 1200 800 1300 250 What would be loaded into the AC if the addressing mode for the operand is: a. immediate b. direct c. indirect d. indexed Rationale This assessment task covers from topic 6 to topic 9, and has been designed to ensure that you are engaging with the subject content on a regular basis. More specifically it seeks to assess your ability to: be able to define and appropriately use computer systems terminologies; be able to describe the essential elements of computer organisation and discuss how the elements function; be able to describe and design the basic instruction set architecture of a simple computer; be able to discuss various programming tools available and their relationship to the computer architecture; Answers: As per given information, The word size of the memory is 24 bits long. There are 150 operations supported by the instruction set. Each instruction has an opcode and an address part. All instructions are stored in memory. As there are 150 instructions. So there will be, 8 bits for representing one operation as, Thus, 8 bits are needed for opcode. An instruction is stored in a word with 24 bits. So, there will be (24-8) = 16 bits for an address part in an instruction. The largest unsigned binary number that can fit into one word of the memory is, (111111111111111111111111)2. The postfix expression is, abc+xdxe- The program is, PUSH a PUSH b PUSH c ADD MUL PUSH d MUL PUSH e SUB POP 3. The difference between direct and indirect addressing is, in case of direct addressing the address part of an instruction holds the address of the operand. On the other hand, in case of indirect addressing, the address part contains the address of the word in memory than contains the address of the operand. For example, consider the following information, Memory Address Value 800 900 900 200 An instruction is, LOAD 800 In direct addressing scheme, the address part of instruction LOAD is 800. It will be treated as the address of the operand. Thus 900 will be loaded from memory as an operand. On the other hand, in case of indirect addressing, 800 will be considered as the address of the location that contains the address of the operand. So, control will go to 800, it will fetch 900 as the address of the operand to be loaded. Then it will go to location 900 and will fetch the value 200 as operand. The cache has 64 blocks, the set associative cache has 221 bytes of main memory. The memory is byte addressable. Each block has 4 bytes. The cache is 2 way set associative and The format of the memory address will be, Tag Set Offset 5 1 2 1. The cache is 4 way set associative. The format of the memory address will be, Tag Set Offset 4 2 2 The advantages of dynamic linking are, It reduces overhead during loading. The linking is performed during runtime. Code sharing is easier in case of dynamic linking. The disadvantages of dynamic linking are, There may be aliasing problem. There may be code cracking problems. The computer has 32 bit instructions and 12 bits address. There are 250 two address instructions. So, each of the two addresses instructions will have (32 (2x12)) = 8 bits for opcode. If there are 8 bits for opcode then there will be so, each of the two addresses instructions will have (32 (2x12)) = 8 bits for opcode. If there are 8 bits for opcode then there will be possible instructions. But only 250 are used. So there are 6 leftover combinations of 8 bit opcode. These 6 will be used by 1 address instructions. On the other hand each of the one address instruction will have 12 bits gained from address fields. Thus there will be maximum of number of one address instructions. The disk drive has, Capacity of () bits = (61638363512) bytes = 3023.815 MB The tract to tract seek time is 8.5 ms and rotational speed is 7200 RPM. The access time will be, = = = 8.5 + 4.167 ms = 12.667 ms. The instruction is LDA 800. The value of the base register has value 100. Addressing Modes Calculation Immediate In immediate addressing, 800 will be considered as the operand value. So AC will have 800. Direct In direct addressing, 800 will be considered as the address of the operand. So control will fetch value from memory address 800. AC will have value 900. Indirect In indirect addressing, 800 will hold the address of the memory location that holds the address of the operand. So, control will go to 800, then it will get 900 as the location for operand. It will then fetch value from 900. AC will have value 1000. Indexed In case of indexed scheme, the address of the operand will be (800+100) = 900. AC will have value from 900. So, AC will have value 1000. References Hennessy, J. L., Patterson, D. A. (2012). Computer Architecture, A Quantitative Approach (5th ed.). Elsevier. Mano, M. (1993). Computer System Architecture. Pearson Education. Mano, M. M. (2010). Digital Logic and Computer Design. Pearson. Null, L., Lobur, J. (2014). The Essentials of Computer Organization and Architecture (4th ed.). Jones Bartlett Publishers.

Information Systems Management

Introduction Information communications technology is a general term that explains more about the integration of management systems. These systems include: intelligence, telecommunications and systems of audio-visual, which are currently used by information technology.Advertising We will write a custom report sample on Information Systems Management specifically for you for only $16.05 $11/page Learn More It involves all the technical ways of handling information and enhancing communication. It consists of telephony, audio and video transmission, broadcast media, network-based monitoring and control functions. ICT can be viewed as the combination of audio, visuals and networks enhanced by a link system. Economic incentives that result from this merging of network systems are large as they promote cost saving and effective organizational growth. ICT in the UK: Public Services The UK government does not have effective information technology schemes. This i s as a result of low allocation of budget share to the ICT and public sector. However, the government has come up with a strategy, which is expected to deliver public services in a better way at low costs. The strategy involves sharing and re-use of ICT appliances. As stated by National Audit Office, (2007) this is intended to improve efficiency and productivity thereby reducing wastage and chances of project failure. Online transactions are scheduled to be opened for citizens and firms so as to promote policy debate and good collaboration during public service delivery. Supply of government ICT is focused in a way that small and medium organizations are allowed to participate in an attempt to reduce bureaucracy. This is facilitated by creation of common ICT infrastructure that is built on mandated common standards. Transparency is enhanced through publication of government contract’s details so as to attract the necessary attention from all interested enterprises. Current pr ediction of the UK’s public service ICT indicates that the sector is likely to experience a marginal decline. This is nothing compared to the wider cuts on spending, which should be reversed to ensure growth in a given short period of time. The total spending for 2010-11 financial year is estimated at 17.99 billion pounds. This is expected to decline in the next financial year to stand at 17.75 billion pounds and later a mild decline throughout 2012-13 financial year. The sequence will overturn and see the spending rise to 18.27 billion pounds in 2015-16 indicating an increase of 1.5%.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The processes of cutting operational costs bring about maintenance, increased spending on managed services as well as outsourcing. Rationalization of investment and infrastructure technology in the working of mobile is another form of saving. This contri butes positively to the hardware investment maintenance, offsetting of pressure so as to increase the lifespan of printers and Pcs resulting from the new spending on mobile devices. Cutting of government’s expenditure is seen as the main factor in use, but there has developed a new move to bring reforms in the public services. The reforms are expected to be initiated by the local government followed by radical reforms in health sector. This will generate a considerable ICT investment by reversing the current spending trend. Businesses of various government branches have been joined together after the central government engages itself in a quest to reduce spending. This will see it spending more on outsourcing and reducing the overall cost of ICT in Whitehall. Other departments such as defence, transport and criminal justice are also expected to recover slowly. Labour and conservative ways to technology Labour and conservative are two parties in the UK, which have persistent d ifferences in policy formulation and in the ways society should be shaped. The two parties have clashed in economic sector on the cause of deficit and the appropriate method of handling it. Conservatives condemned the growth of private debts, which were allowed by the Labour party. Butler, (1994) commented that the Labour opposed the review on spending and advocated for the need to delay cuts on expenditure. In the public service, the set plans to distribute power to GPs have received a description, which portrays it as a dangerous experiment when public spending is reduced. The parties have differed in the education sector where: the labour party have analyzed the idea of free schools critically and opposed the move to raise tuition fees in universities to 9000 pounds, the cutting of funding for school sports and the ending of EMA payments of 16-18 year old youths. The party has also opposed the planned educational reforms describing it as a backward move that makes the development strategies stagnant. Concerning the welfare reforms, the labour party has criticized the alleged move to cut housing benefits and elimination of child trust fund claiming that, it would cause poverty.Advertising We will write a custom report sample on Information Systems Management specifically for you for only $16.05 $11/page Learn More Apart from having disagreements and distinct points of view, the two parties enhance democracy in various ways: They allow people to participate in elections freely, provide information to the public that might not otherwise be made public, enhance accountability and allow the existence of opposition to act as a watchdog. The parties have also shown unity of agendas assumed to be brought about by the internet. Both have taken common grounds on how the government requires change although from different philosophies. There is a developing consensus of the parties, which will enable the adoption of long-term reforms in te rms of state operations and its relationship with the citizens. Through their technological proposals, it is clear on how the two parties view the future status of the state. This is because they have capitalized on the internet as the only medium of communication between the citizens and the government. The internet is perceived to offer people a chance to reinvent democracy and enable them to make decisions thereby influencing public policy. The conservatives have also developed a competition that will create a platform of tapping wisdom and ideas of dealing with tough policy challenges. In the council of Barking and Dagenham, there is evident democracy in the way they hold elections and later form opposition. The mayor must be an existing councilor and assumes the role of conducting ceremonies in the borough. The council of Kensington and Chelsea has a united local government and a common town hall as well as administration. There is equal representation of all citizens in the co uncil governance signifying a well-developed democratic system. The council of Barnet has majority of councilor elected in the local government being conservatives. This has made them dominate the council and at times make decisions with no one to oppose. This also made them lose money in investments with a report showing that the procedures followed were not genuine. Comparison of other Government’s ICT with that of the UK The government of the UK has the worst IT schemes in terms of effectiveness. Ross, (2003) argued that comparing UK with governments such as Canada, Japan, New Zealand and US, the government of the UK lags behind in many ways. There is recorded poor performance of e-government and a series of failed ICT projects with most of them based on public sector. Allocation of contracts to a limited number of suppliers has caused problems in the UK. This has contributed to lack of expertise and poor ICT as compared to other nations.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Challenges of ICT For ICT to be fully adopted there must be affordable access created and infrastructure such as electricity which might not be there. Introducing ICT in education would mean a change in methods of teaching, re-training of teachers and added costs of purchasing new teaching equipment. As people continue using the ICT, their culture is likely to change with respect to the technology in use. ICT brings about dissemination of indigenous knowledge, which when published on the internet gets exploited without economic benefit to the poor owner. According to Cooke, (2007) most people with skills end up losing jobs and as ICT seem to create jobs; they are always different from the disappearing ones. ICT pollutes the environment since most of them contain toxic substances. Disposal of electronics waste proves a great challenge in waste management. Recommendations Establishment of government policies would give guidance to the procurement of ICT systems resulting to the involv ement of smaller companies in the business. Hall, (2010) suggested that, the government should provide enough ICT facilities in school to facilitate easy learning and adoption of e-learning. Proper waste management should be put in place in order to control environmental pollution. Political differences should be kept aside when it comes to formulation of development related policies so as to enhance unity in the process. Countries should define boundaries of what qualifies to be published in the internet. This would prevent exploitation of indigenous knowledge from poor people. Conclusion From the report it is evident that the government of the UK has undeveloped ICT system due to its practice of cutting ICT expenditure. The rivalry that existed between labour and conservatives greatly hindered development and adoption of ICT in the UK. The UK has a poor ICT system as compared to ICTs in other countries hence the call for improvement. There are many challenges related to ICT and th ey range from education, through cultural to economic well-being of the society. However, ICT can help countries tackle their health, social and economic problems leading them to the realization of millennium goals. References Butler, G. (1994). British Political Facts, 1990-1994, UK: Macmillan publishers. Cooke, P. (2007). Regional knowledge economies market, cluster and innovation, Cheltenham: Edward Edgar. Great Britain: National Audit Office. (2007). improving the Disposal of Public Sector Information, Communication and Technology. UK: The stationary office. Hall, D. (2010). The ICT handbook for Primary teachers: a guide for students and professionals, UK: CRS press. Ross, S. (2003). Britain since 1930, UK: Evans publishing group. This report on Information Systems Management was written and submitted by user Sph1nx to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Business plan of restaurant

Business plan of restaurant Introduction The business plan focuses on the establishment of a Middle-Eastern restaurant and hookah bar known as Karam. It will stand out from the competition because of its uniqueness and strong identity amongst the immigrant Arabic population. The restaurant will also offer flawless service and excellent cuisine in order to increase its market base (Covello Hazelgren, 2005).Advertising We will write a custom essay sample on Business plan of restaurant specifically for you for only $16.05 $11/page Learn More Business type This will be a restaurant that serves Middle–eastern food and will also have a hookah bar. It should be noted that hookah is a pipe, which people use to smoke flavored tobacco. The habit is common in Middle – Eastern communities and is a conventional way of relaxing. Clients will visit the restaurant in order to enjoy its tranquil atmosphere, Arabic menu, hookah sessions, and to socialize with other Middle Easterners. The business owner will employ chefs with Arabic origin and experience in busy Middle-Eastern restaurants. Furthermore, employees will have incentive programs. The business will be open from 8am to 11pm with two shifts. Location Karam restaurant will be at 451 Prince Street Sydney, Nova Scotia, Canada. The place is ideal for this business because not only is it easily accessible to city residents, but there is a high traffic flow of people who will see the restaurant and thus purchase its services. One of the major ingredients to success in the food industry is visibility. The chosen location will ascertain this. It is right at the centre of an enormous Arab-immigrant population so it would be ideal. Sources of revenue The restaurant will draw its revenue from the sale of food and drinks as well as hookah. All meals will be available, including breakfast, lunch and supper. Food items will include mazza or appetizers, Khouka, Couscous in red peppers and spices, samsa, lamb, and Salata Mi shwiyya. Customers will also pay for drinks that accompany their meals. In the hookah bar, buyers will pay per session as this will ensure maximization of time spent.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Target demographic The main client base will consist of Middle Eastern immigrants in the Sydney area. Many of them long for food items that remind them of home, so it will be a superb service offering. These individuals will mostly be young as the Arabic population in Canada is relatively young (The Canadian Encyclopedia, 2013). Curious foodies who want to sample Arabic meals are also likely to frequent the restaurant. Potential marketing strategies The first mode of marketing will be signage on the building. The name Karam restaurant will be prominent on the external wall. The logo will depict an element of Arab tradition and pictures of Arabic food will also be shown. Word of mouth marketing will also be a crucial strategy, as well. Effective customer service will ensure repeat business as well as recommendations from those who enjoyed the food. Besides this, brochures and pamphlets in Sydney will advertise the restaurant. It will also have an intense advertising company on local radio stations as well as dailies where it will talk about its launch and menu items (Gilligan, 2003). Potential research sources The company will obtain information for research purposes through the use of research professionals. They will interview members of the target demographic and find out what they want. Employees and managers will also get feedback from clients in their service levels. Additionally, information about marketing and promotion will stem from books written on the subject matter (Brags, 2005). References Brags, A. (2005). Developing new business ideas. NY: Financial times Covello, J. Hazelgren, B. (2005). Your first business plan. Chicago: Source b ooks. Gilligan, C. (2003). Strategic marketing planning. NY: Butterworth-Heinemann.Advertising We will write a custom essay sample on Business plan of restaurant specifically for you for only $16.05 $11/page Learn More The Canadian Encyclopedia (2013). Arabs. Retrieved from https://www.thecanadianencyclopedia.ca/en

Approach to Leadership and Management Essay Example | Topics and Well Written Essays - 3000 words

Approach to Leadership and Management - Essay Example The issues are recognized and possible solutions with simple implementation strategies are proposed. The world today is changing every moment and the fast track progress and growth of economies has resulted in change in the priorities and objectives of each and every individual in this world. The trends is in the industry and technology are changing as well and the investors and owners in order to maximize profits and deliver better services to customers are incorporating innovative technologies in their companies and are pushing their staff to deliver their hundred percent for the collective growth and progress of the individuals. The magnitude of research and development is very large as compared to the levels in past and as a result the only those organizations are able to survive which are better suited to the current scenario and are technologically customized and up to date. Moreover since the workers and staff are the actual assets of a company, it is very much important that the companies should develop their staff and employees according to the changing scenario and make them work in a perfect working environment in which they can not only work to their fullest but can also grow. The organizations should devise strategies which can be molded according to the conditions because the economic scenario and the customer demands are varying every instant. The organizations which refuse to change themselves with the changing scenario of globalization and advancement in economy are dying out and many new companies with better strategies and structure are replacing them. In the following pages the below mentioned criteria will be established and the two companies will be analyzed on the basis of these established criteria: 1. Approach to leadership and management 2. Teams and teamworking 3. Organizational Culture 4. Organizational Design and Structure 5. PESTLE Analysis 6. Analysis based on theory x and theory y of human motivation Approach to Leadership and Ma nagement A leader is a person who guides its organization towards the established targets and goals. The job of the leader is to assume the frontline role in an organization and teach the employees and workers, through examples, the path to success. While leading an organization or a team a leader has to be very flexible and has to play various roles to train the staff and workers because they follow him. When the workers and employees need morale boasts, the leader should recognize their efforts and provide motivation to them in the form of rewards. According to Daniel Goleman (1998), all leaders have a high degree of emotional intelligence. He accepts that IQ and technical skills are important, but laid emphasis on these additional qualities. The position a CEO occupies in an organization is because of his technical and managerial skills but that does not classify him to be a good leader as well, a good leader should depict additional qualities and skills of which emotional intell igence is the most important. Emotional intelligence enables a leader to understand and perceive the demands, goals and aspirations of his staff. The leader should also develop an understanding of the personal targets of the individuals and should help them achieving them staying within the organization. This approach can ensure retention in the organizatio

Stem Cell Essay Example | Topics and Well Written Essays - 1500 words

Stem Cell - Essay Example Stem cells seem to be the only option available for leukemia patients. In my opinion, stem cell research should be allowed when we consider the terrible nature of leukemia and other diseases for which stem cell treatment seems to be the only option available at present. Medical researchers are of the view that stem cell therapy has the potential to revolutionize the treatment of human diseases. For example, bone marrow transplants are believed to be the only treatment option to counter the threats of leukemia. In order to develop more in treating leukemia with born marrow transplantation, stem cell research is necessary. Researchers believe that technologies derived from stem cell research can be effectively used in the treatment of many other diseases also. However, still there many controversies surrounding the ethics and effectiveness of stem cell research. Some people believe that the transplanted stem cells could form tumors in future because of the uncontrolled cell division. Stem cells have the ability to renew themselves even after long periods of inactivity. Moreover it can regularly divide to repair and replace worn out or damaged tissues. According to Goldstein, & Schneider (2010), the potentials of stem cell research is huge. It can find solutions for the devastating disease like cancer, Parkinson’s disease, diabetics’ heart diseases, etc (Goldstein, & Schneider, p.5). Many of the genetic diseases and other serious diseases like the ones mentioned above are threatening the sustainment of human life on earth at present. Irrespective of developed or developing countries, cancer is a big health problem everywhere in the world. Millions of people all over the world are losing their life because of cancer and other serious diseases. The discovery, isolation, and culturing of human embryonic stem cells has been brought glimpses of hope among the patients who are suffering

International Human Resource Management Term Paper

International Human Resource Management - Term Paper Example HR has come a long way from its traditional role of personnel management to being considered the strategic partner of the organization. Today HR plays a proactive role in taking the initiatives and concentrating on the deliverables. HR is involved not only in the implementation of strategy but also in strategy formulation. HR is now considered one of the sources of competitive advantage for the company. Although the role and importance of HR is not debatable any more but in practice its role varies not only from company to company but also from country to country. This paper will discuss international human resource management and its various approaches with special reference to Spain. The aim of this paper is to study the institutional context that shapes and influences HRM in Spain. Different laws related to HRM, education and training system, employer organizations, trade union organization, collective bargaining structures, company governance arrangements and its impacts on HRM w ill be discussed here. A case study of a Spanish organization will also be discussed to study various practices and activities of HR. Historical Background of HRM in Spain Although human capital has always been important but recently the importance of human capital with comparison to capital, raw material, land and even technology has increased a lot. It is believed now that in this global world the key to success is having a better human capital than your competitors. It is difficult to obtain and control positive contributions from the employees hence efforts are made to make an environment that ensures voluntary flow of such employee behavior. The concept of Human resource management (HRM) has followed the same path which international HRM has followed moving from personnel management to strategic HRM. The development of HRM in Spain can be better understood if the developments are studied in the chronological order. The history of Spanish HRM can be divided into five periods. HR M during the Franco regime, (1950-9) marked by clerk autarchy The economic crises and political transition, Human Relations (1960-76) Development planning From the economic crises to economic recovery, labor relations (1977-85) conflicts and agreements HRM in today’s Spain In the period of clerk autarchy the main focus was on bureaucracy. HR was restricted to the daily management of data and ensuring working according to the pre-established rules and regulations. It was the era of personnel management. The purpose of the personnel management was to make employee’s comply with the rules and regulations of the business. Spain has seen different labor conditions during its development. The first form was the personnel management where foreman was assigned the role of personnel manager but in a very restricted form. The second phase was of the economic crises and political transition. It is marked by human resource development planning. In this phase the shift was towards technocracy. The qualified employees were given importance through various incentives for enhancing performance, training and development programs, appropriate selection process accompanied by adequate salary scales classified according to the service. Here the personnel management role of HR was to ensure that employees adapt according

Ion Channels Affected by LSD :: Hallucinogens Drugs Essays

Ion Channels Affected by LSD Research with LSD has been very limited by two major factors: lack of human subjects and laws against it as a controlled substance. These deterrents have caused a big hole in what can be discovered about this hallucinogen at the ion channels it affects and in turn those effects on inhibitory and excitatory potentials of the cell. It was difficult to obtain clear explanations about exactly what was going on at the neuron level. Later it was discovered that most experiments were carried out on rodents. This may not sound like it is such a bad thing because human subjects were not being put in positions where their health could be affected by the drug, but in fact there is a slight difference in rodent and human brains. LSD affects a serotonergic receptor type 2A (5- HT2A), which is different in rats to humans in its structure and activity, and behavior "may not strictly parallel those in humans" (Nichols, 2004). This could cause researches to get different results in what they would see in experimental rats and to what may actually be happening in humans. Another deterrent that has somewhat slowed down the process of understanding LSD at the neuron level is the law. LSD is scheduled as a controlled substance; Schedule I, to be exact, which means that it is illegal to posses, sell, or buy without a DEA license. You can imagine what would happen if a researcher was caught with a substantial amount of LSD, and possibly the difficulty in obtaining a license that will allow someone to posses a powerful illegal substance. These things are exactly what will repel researchers from using such a substance. The only almost certain aspect of LSD is that it has a similar chemical composition as serotonin (5-HT) and will especially act on 5-HT2 receptors. However, LSD is the only known hallucinogen to bind to dopamine receptors. It will activate postsynaptic dopamine receptors if the dose is high enough to do so. LSD also binds to alpha-adrenergic and beta-adrenergic receptors that are involved sympathetic nervous system control of smooth muscles. It is also a competitive antagonist at histamine receptors and will produce inhibitory messages. LSD also acts mysteriously on the visual cortex. At low doses, LSD will stimulate the visual cortex and higher doses will inhibit this area. LSD research has flipped it from being an antagonist to an

Baria Planning Solutions Essay

The company Baria Planning Solutions is a specialty provider of spend analysis and management services to its customers. BPS was an early entrant into the market but rapid market growth in the past few years has attracted larger software companies to the market. In order to remain competitive against larger companies BPS has expanded beyond the energy sector to acquire other industry-niche providers. Once additional industry sector firms were acquired BPS was tasked with integrating parts of their operations across sectors to ensure operating efficiency. Each industry firm provided services to address the same general type of customer needs but they all differed in technology requirements and service delivery. These differences made it difficult to integrate operations between industry sectors. At the most recent year end the company realized a drop in new client sales and client renewal rates. The sales support team had faced challenges meeting the deadlines promised to clients and as a result they could not capture new sales or retain existing clients. Initial Assessment: Sales opportunities varied between quarters and across industries. BPS has not yet effectively designed the sales support process to meet varying demand levels throughout the year, therefore causing delays in the process. Variation in demand throughout the year caused the industry groups in the proposal support division to have inconsistent productivity levels. Capacity was being inefficiently utilized in the proposal process. As a result the sales support division had trouble meeting proposed deadlines. This then resulted in customer dissatisfaction as well as delays in assisting the salespeople. BPS believed an industry centered approach would be beneficial and provide a competitive advantage but they did not adequately structure their operations to support such a centric process. The sales support process is fragmented and there is no evidence of shared responsibility or employee empowerment. Because the process is fragmented adequate resources  should be provided at each stage in the process and utilized at an efficient level to meet demand. The acquisitions made by BPS are the precedent reason why the sales team is divided by industry sector and the sales leaders believe it is important to maintain an industry specific orientation. The sales team is divided by industry sector while the sales support team only has one of its divisions divided by industry sector. The salespeople have not been able to receive sales support assistance in a timely manner. Directors have suggested the sales support team organize into divisions by industry sector to provide more focused and dedicated support assistance to the sales division. The sales operations group leader disagreed with the proposal to separate sales support by industry division based on the belief that such a structural change would require hiring additional staff. The director of the sales operations group and the previous director of sales support played an influential role in the implementation of the current hybrid structure of the sales support group. In an effort to streamline the sales support group after the acquisition, all functions within sales support were integrated into teams that could serve all industry sectors acquired except for the proposal support group. The reasoning behind the proposal group separation was to allow BPS to continue offering and industry centered, consultative sales process. The hybrid structure was unique to the market, as most similar companies were organized into geographic divisions. BPS believed they could differentiate themselves from competitors with an industry centered niche. However, the industry specific focus could quite possibly be the reason why the sales support team hasn’t been able to meet deadlines and has been missing out on new sales and renewal opportunities. The entrance of competitors in the market has increased customer buying power and their evaluation of alternatives when buying business solutions. Quality assurance of the proposed value BPS offered was an emerging requirement for customers. BPS adopted a solution selling process to meet customer quality expectations and expected the additional performance would create demand which in turn would increase new sales and renewal rates. Because solution selling was a consultative sales process, a considerable amount of additional effort was required in the pre-contractual stage of the sales process to demonstrate value to customers in the proposal. It is important to have the proposal ready in time for the customer. Any delay  will discredit the quality and service promised in the initial selling process resulting in lower customer retention rates. Alternatives Assessment: *Hire additional resources to handle the large workload place on the proposal support staff. Sales support is a service process that requires human capital rather than physical capital. If additional resources are acquired they should be additional staff. Additional capacity should first be added at the bottleneck before it can effectively be added to other divisions. *Integrate all areas of sales support and get rid of the industry centered structure of proposal support. BPS has relied on the unique industry-centric organization of their sales support and salespeople for competitive advantage. Customer surveys to gauge how much they actually value the industry niche approach could be useful in determining what effect any deviation from industry focus would have on demand for BPS services. *Organize all sales support divisions into industry centered processes. This would likely require a significant amount of time and resources dedicated to training and salary expenses. This would be a mid range solution. For now the focus should be on immediate solutions. *Continue or discontinue with the solution selling process. The current trends of consumer choice in the industry, BPS should continue using the solution selling process. In such a service sector, customer satisfaction is vital to stimulate future demand especially if there are other available alternatives. *Cross-train or hire new employees to meet demand and improve utilization. It is relatively inexpensive to cross-train employees [($105,000/52)*3=$6,058] but additional hires might be necessary to meet the demand that cross training cannot. Analyzing utilization rates would help to make this decision. Final Recommendation: In the service sector, demand management involves scheduling customers while capacity management involves scheduling the workforce. Often in the service sector managing demand is not feasible, so companies must focus time and resources on managing capacity. The Theory of Constraints provides a useful framework to address the issues faced by BPS. There is obviously a constraint in the sales support process that must be identified. Exhibit 4  in the case shows the maximum sales support hourly times spent on each function fall outside of 3 standard deviations from the mean amount of time spent on each function. Once the sales support has been redistributed to the highest demand industry sector each quarter, the process should be able to handle the capacity required to fulfill the requests in a more efficient timely manner. Thus, the seasonal variations in demand can be met and assignable variation can be eliminated. The process time variation is expected to be reduced and more reliabl e utilization estimates can be determined. The utilization rates shown in Exhibit 7 of the case should be calculated for each quarter to identify how much pressure there is on a division each quarter and how feasible it is for the division to handle their workload without delay during each quarter. By doing so, it becomes apparent that the seasonal variations in the workload are the reason in proposal delays because the current staffing levels make it impossible to complete such variable demands. The utilization rates by division by quarter are displayed in Appendix 1. Cross training workers and/or hiring additional workers would enhance the capacity to meet the demand. The industry sector proposal divisions are the constraint in the system and can be fixed by offloading the work or increasing the capacity. Adding human resources and distributing them throughout the division will decrease the effect they have on the proposal delays. To improve utilization of resources the following scheduling and staffing requirements are recommended and the subsequent utilization rates are shown in Appendix 2. Hire two part time workers and cross train two full time workers. For a total equivalent of 14 workers on the Proposal support team. In Q1 move 2 full time people from government to retail. Place one part time worker in energy and one part time worker in government. In Q2 no full time workers will change but one part time worker will go to retail and the other will go to energy. In Q3 move 1 full time person from retail to government. Place one part time worker in government and the other in retail. In Q4 move 1 full time person from government and 1 full time person from retail to manufacturing. Place one part time worker in retail and the other in manufacturing. For now, only the proposal support staff will be redistributed. Ongoing quality management will indicate the need for additional staffing changes. By redistributing the proposal staff each quarter, utilization becomes more efficient and capacity is more  consistent with expected demand. Variation due to seasonality should be eliminated. Continuous quality improvement through monitoring the sales support process will provide additional information as to how capacity can be further managed. Process cycle time will provide evidence of the proposed utilization improvements. Customer service is an important aspect of quality than BPS will need to access often if they want to continue with a solution selling process. The solution selling process is essential to the value proposition and will enable BPS to remain competitive in the spend analysis service sector. Utilization improvementswill result in improved cycle times by eliminating variation in the process. Minimizing delays will create value to the customer as well as to BPS and improve customer satisfaction which will almost guarantee increased win and renewal rates.

Prejudice and Racism in Canada Essay - 769 Words

Racism is a Problem in Canada A few years ago in Smalltown, CA a burning cross was placed in the lawn of a visible minority family. Although the media seemed shocked at this explicit racial attack and portrayed the attackers as a group of abnormal, twisted deviants, I was not surprised. As an Asian student who is writing her Sociology honours thesis on visible minorities in Canada, I know on a personal and academic level that racism in Canada does exist. Although explicit racial incidents are not a common occurrence, they do happen. Here at school, a visible minority student left the school when a car sped past her, while the young men inside shouted racial slurs. Two weeks ago The school paper published an article about a group of†¦show more content†¦This discomfort about discussing racism is common, in my experience. I suspect that many people are afraid of talking about racism because they are afraid they will say something politically incorrect. Employment discrimination is probably the most quantifiable form of racism. Numerous Canadian studies show that although visible minorities as a whole have the highest level of educational attainment and relatively high occupational status compared to White Canadians, they have lower incomes, even controlling for all other factors. Of course discrimination based on race is not the only form of discrimination. Sexism, ageism, homophobia, etc. also exist. What ties different forms of discrimination together is that they all involve ignorance, fear, and/or hate toward groups of individuals who we see as different, unknown, and/or inferior. In a study of twenty-three Anglophone and non-Anglophone immigrant women in Fredericton, Miedema and Nason-Clark found that many women felt that the hardest thing about being an immigrant woman was not being accepted into Canadian society. One visible minority woman commented that people always view her as a foreigner, as if Canada is not really her home (Miedema and Nason-Clark, 1989: 70). 68% of the women, both visible minority and non-visible minority women, reported direct discrimination. One English-speaking visible minority woman reported that shortlyShow MoreRelatedEssay about Prejudice, Racism and the Law in Canada2343 Words   |  10 PagesRacism and the Law in Canada      Ã‚  Ã‚  Ã‚  Ã‚  In the 1900’s a prominent English scholar Gilbert Murray said: â€Å"There is in the world a hierarchy of races;[some] will direct and rule the others, and the lower work of the world will tend in the long run to be done by the lower breeds of men. 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Relational Database Management Systems ( Rdbmss ) Essay

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Ford And The United Kingdom - 1176 Words

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The Lost Duke of Wyndham Chapter Nine Free Essays

Jack staggered out of bed at precisely fourteen minutes before seven. Waking had been an elaborate undertaking. He had, after Miss Eversleigh had departed the night before, rung for a maid and given her strict orders to rap on his door at fifteen minutes past six. We will write a custom essay sample on The Lost Duke of Wyndham Chapter Nine or any similar topic only for you Order Now Then, as she was leaving, he thought the better of it and revised his directive to six sharp raps at the appointed time, followed by another twelve fifteen minutes later. It wasn’t as if he was going to make it out of bed on the first attempt, anyway. The maid had also been informed that if she did not see him at the door within ten seconds of the second set of raps, she was to enter the room and not depart until she was certain he was awake. And finally, she was promised a shilling if she did not breathe a word of this to anyone. â€Å"And I’ll know if you do,† he warned her, with his most disarming smile. â€Å"Gossip always makes its way back to me.† It was true. No matter the house, no matter the establishment, the maids always told him everything. It was amazing how far one could travel on nothing but a smile and a puppy-dog expression. Unfortunately for Jack, however, what his plan boasted in strategy, it lacked in eventual execution. Not that the maid could be blamed. She carried out her part to the letter. Six sharp raps at fifteen minutes past six. Precisely. Jack managed to pry one eye about two-thirds of the way open, which proved to be just enough to focus upon the clock on his bedside table. At half six he was snoring anew, and if he only counted seven of the twelve raps, he was fairly certain the fault was his, not hers. And really, one had to admire the poor girl’s adherence to plan when faced with his somewhat surly No, followed by: Go away; Ten more minutes; I said, ten more minutes; and Don’t you have a bloody pot to scrub? At fifteen minutes before seven, as he teetered on his belly at the edge of his bed, one arm hanging limply over the side, he finally managed to get both eyes open, and he saw her, sitting primly in a chair across the room. â€Å"Er, is Miss Eversleigh awake?† he mumbled, rubbing the sleep from his left eye. His right eye seemed to have shut again, trying to pull the rest of him along with it, back into sleep. â€Å"Since twenty minutes before six, sir.† â€Å"Chipper as a bloody mockingbird, too, I’m sure.† The maid held her tongue. He cocked his head, suddenly a bit more awake. â€Å"Not so chipper, eh?† So Miss Eversleigh was not a morning person. The day was growing brighter by the second. â€Å"She’s not so bad as you,† the maid finally admitted. Jack pushed his legs over the side and yawned. â€Å"She’d have to be dead to achieve that.† The maid giggled. It was a good, welcome sound. As long as he had the maids giggling, the house was his. He who had the servants had the world. He’d learned that at the age of six. Drove his family crazy, it did, but that just made it all the sweeter. â€Å"How late do you imagine she would sleep if you didn’t wake her?† he asked. â€Å"Oh, I couldn’t tell you that,† the maid said, blushing madly. Jack did not see how Miss Eversleigh’s sleep habits might constitute a confidence, but nonetheless he had to applaud the maid for her loyalty. This did not mean, however, that he would not make every attempt to win her over. â€Å"What about when the dowager gives her the day off?† he asked, rather offhandedly. The maid shook her head sadly. â€Å"The dowager never gives her the day off.† â€Å"Never?† Jack was surprised. His newfound grandmother was exacting and self-important and a host of other annoying faults, but she’d struck him as, at the heart, somewhat fair-minded. â€Å"Just afternoons,† the maid said. And she leaned forward, looking first to her left and then her right, as if there might actually be someone else in the room who could hear her. â€Å"I think she does it just because she knows that Miss Eversleigh is not partial to mornings.† Ah, now that did sound like the dowager. â€Å"She gets twice as many afternoons,† the maid went on to explain, â€Å"so it does even out in the end.† Jack nodded sympathetically. â€Å"It’s a shame.† â€Å"Unfair.† â€Å"So unfair.† â€Å"And poor Miss Eversleigh,† the maid went on, her voice growing in animation. â€Å"She’s ever so kind. Lovely to all the maids. Never forgets our birthdays and gives us gifts that she says are from the dowager, but we all know it’s her.† She looked up at him then, so Jack rewarded her with an earnest nod. â€Å"And all she wants, poor dear, is one morning every other week to sleep until noon.† â€Å"Is that what she said?† Jack murmured. â€Å"Only once,† the maid admitted. â€Å"I don’t think she would recall. She was very tired. I think the dowager had her up quite late the night before. Took me twice as long as usual to rouse her.† Jack nodded sympathetically. â€Å"The dowager never sleeps,† the maid went on. â€Å"Never?† â€Å"Well, I’m sure she must. But she doesn’t seem to need very much of it.† â€Å"I knew a vampire bat once,† Jack murmured. â€Å"Poor Miss Eversleigh must adhere to the dowager’s schedule,† the maid explained. Jack continued on with the nodding. It seemed to be working. â€Å"But she does not complain,† the maid said, clearly eager to defend her. â€Å"She would never complain about her grace.† â€Å"Never?† If he had lived at Belgrave as long as Grace, he’d have been complaining forty-eight hours a day. The maid shook her head with a piety that would have been quite at home on a vicar’s wife. â€Å"Miss Eversleigh is not one for gossip.† Jack was about to point out that everyone gossiped, and despite what they might say, everyone enjoyed it. But he did not want the maid to interpret this as a critique of her current behavior, so he nodded yet again, prodding her on with: â€Å"Very admirable.† â€Å"Not with the help, at least,† the maid clarified. â€Å"Maybe with her friends.† â€Å"Her friends?† Jack echoed, padding across the room in his nightshirt. Clothing had been laid out for him, freshly washed and pressed, and it did not take more than a glance to see that they were of the finest quality. Wyndham’s, most probably. They were of a similar size. He wondered if the duke knew that his closet had been raided. Probably not. â€Å"The Ladies Elizabeth and Amelia,† the maid said. â€Å"They live on the other side of the village. In the other big house. Not as big as this, mind you.† â€Å"No, of course not,† Jack murmured. He decided that this maid, whose name he really ought to learn, would be his favorite. A wealth of knowledge, she was, and all one had to do was let her get off her feet for a moment and into a comfortable chair. â€Å"Their father’s the Earl of Crowland,† the maid went on, nattering away even as Jack stepped into his dressing room to don his clothing. He supposed some men would refuse to wear the duke’s attire after their altercation the day before, but it seemed to him an impractical battle to pick. Assuming he was not going to succeed in luring Miss Eversleigh into a wild orgy of abandon (at least not today), he would have to dress. And his own clothes were rather worn and dusty. Besides, maybe it would irk his dukeliness. And Jack had judged that to be a noble pursuit, indeed. â€Å"Does Miss Eversleigh get to spend time with the Ladies Elizabeth and Amelia very often?† he called out, pulling on his breeches. Perfect fit. How fortunate. â€Å"No. Although they were here yesterday.† The two girls he’d seen her with in the front drive. The blond ones. Of course. He should have realized they were sisters. He would have realized it, he supposed, if he’d been able to tear his eyes away from Miss Eversleigh long enough to see beyond the color of their hair. â€Å"Lady Amelia is to be our next duchess,† the maid continued. Jack’s hands, which were doing up the buttons on Wyndham’s extraordinarily well-cut linen shirt, stilled. â€Å"Really,† he said. â€Å"I did not realize the duke was betrothed.† â€Å"Since Lady Amelia was a baby,† the maid supplied. â€Å"We’ll be having a wedding soon, I think. We’ve got to, really. She’s getting long in the tooth. I don’t think her parents’ll stand for much more delay.† Jack had thought both girls had looked youthful, but he had been some distance away. â€Å"Twenty-one, I think she is.† â€Å"That old?† he murmured dryly. â€Å"I’m seventeen,† the maid said with a sigh. Jack decided not to comment, as he could not be sure whether she wished to be seen as older or younger than her actual years. He stepped out of the dressing room, putting the finishing touches on his cravat. The maid jumped to her feet. â€Å"Oh, but I should not gossip.† Jack gave her a reassuring nod. â€Å"I won’t say a word. I give you my vow.† She dashed toward the door, then turned around and said, â€Å"My name is Bess.† She bobbed a curtsy. â€Å"If you need anything.† Jack smiled then, because he was quite certain her offer was completely innocent. There was something rather refreshing in that. A minute after Bess left, a footman arrived, as promised by Miss Eversleigh, to escort him down to the breakfast room. He proved not nearly as informative as Bess (the footmen never were, at least not to him), and the five-minute walk was made in silence. The fact that the trip required five minutes was not lost on Jack. If Belgrave had seemed unconscionably huge from afar, then the inside was a positive labyrinth. He was fairly certain he’d seen less than a tenth of it, and already he’d located three staircases. There were turrets, too; he’d seen them from the outside, and almost certainly dungeons as well. There had to be dungeons, he decided, taking what had to be the sixth turn since descending the staircase. No self-respecting castle would be without them. He decided he’d ask Grace to take him down for a peek, if only because the subterranean rooms were probably the only ones that could be counted upon not to have priceless old masters hanging on the walls. A lover of art he might be, but this – he nearly flinched when he brushed past an El Greco – was simply too much. Even his dressing room had been hung wainscot to ceiling with priceless oils. Whoever had decorated there had an appalling fondness for cupids. Blue silk bedroom, his foot. The place ought to be renamed Corpulent Babies, Armed with Quivers and Bows Room. Subtitled: Visitors Beware. Because, really, there ought to be a limit on how many cupids one could put in one small dressing room. They turned a final corner, and Jack nearly sighed in delight as the familiar smells of an English breakfast wafted past his nose. The footman motioned to an open doorway, and Jack walked through it, his body tingling with an unfamiliar anticipation, only to find that Miss Eversleigh had not yet arrived. He looked at the clock. One minute before seven. Surely that was a new, postmilitary record. The sideboard had already been laid, so he took a plate, filled it to heaping, and chose a seat at the table. It had been some time since he’d breakfasted in a proper house. His meals of late had been taken at inns and in rented rooms, and before that on the battlefield. It felt luxurious to sit with his meal, almost decadent. â€Å"Coffee, tea, or chocolate, sir?† Jack had not had chocolate for more time than he could remember, and his body nearly shuddered with delight. The footman took note of his preference and moved to another table, where three elegant pots sat in a row, their arched spouts sticking up like a line of swans. In a moment Jack was rewarded with a steaming cup, into which he promptly dumped three spoonfuls of sugar and a splash of milk. There were, he decided, taking one heavenly sip, some advantages to a life of luxury. He was nearly through with his food when he heard footsteps approaching. Within moments Miss Eversleigh appeared. She was dressed in a demure white frock – no, not white, he decided, more of a cream color, rather like the top of a milk bucket before it was skimmed. Whatever the hue was, it matched the swirling plaster that adorned the door frame perfectly. She needed only a yellow ribbon (for the walls, which were surprisingly cheerful for such an imposing home) and he would have sworn the room had been decorated just for that moment. He stood, offering her a polite bow. â€Å"Miss Eversleigh,† he murmured. He liked that she was blushing. Just a little, which was ideal. Too much, and that would mean she was embarrassed. A bare hint of pale pink, however, meant that she was looking forward to the encounter. And perhaps thought she ought not to be. Which was even better. â€Å"Chocolate, Miss Eversleigh?† the footman asked. â€Å"Oh, yes, please, Graham.† She sounded most relieved to get her beverage in hand. And indeed, when she finally sat across from him, her plate nearly as full as his, she sighed with delight. â€Å"You don’t take sugar?† he asked, surprised. He’d never met a woman – and very few men, for that matter – with a taste for unsweetened chocolate. He couldn’t abide it himself. She shook her head. â€Å"Not in the morning. I need it undiluted.† He watched with interest – and, to be honest, a fair bit of amusement – as she alternately sipped the brew and breathed in the scent of it. Her hands did not leave her cup until she’d drained the last drop, and then Graham, who obviously knew her preferences well, was at her side in an instant, refilling without even a hint of a request. Miss Eversleigh, Jack decided, was definitely not a morning person. â€Å"Have you been down long?† she asked, now that she had imbibed a full cup. â€Å"Not long.† He gave a rueful glance to his plate, which was almost clean. â€Å"I learned to eat quickly in the army.† â€Å"By necessity, I imagine,† she said, taking a bite of her coddled eggs. He let his chin dip very slightly to acknowledge her statement. â€Å"The dowager will be down shortly,† she said. â€Å"Ah. So you mean that we must learn to converse quickly as well, if we wish to have any enjoyable discourse before the descent of the duchess.† Her lips twitched. â€Å"That wasn’t exactly what I meant, but – † She took a sip of her chocolate, not that that hid her smile. † – it’s close.† â€Å"The things we must learn to do quickly,† he said with a sigh. She looked up, fork frozen halfway to her mouth. A small blob of egg fell to her plate with a slap. Her cheeks were positively flaming with color. â€Å"I didn’t mean that,† he said, most pleased with the direction of her thoughts. â€Å"Good heavens, I would never do that quickly.† Her lips parted. Not quite an O, but a rather attractive little oval nonetheless. â€Å"Unless, of course I had to,† he added, letting his eyes grow heavy-lidded and warm. â€Å"When faced with the choice of speed versus abstinence – â€Å" â€Å"Mr. Audley!† He sat back with a satisfied smile. â€Å"I was wondering when you’d scold me.† â€Å"Not soon enough,† she muttered. He picked up his knife and fork and cut off a piece of bacon. It was thick and pink and perfectly cooked. â€Å"And once again, there it is,† he said, popping the meat into his mouth. He chewed, swallowed, then added, â€Å"My inability to be serious.† â€Å"But you claimed that wasn’t true.† She leaned in – just an inch or so, but the motion seemed to say – I’m watching you. He almost shivered. He liked being watched by her. â€Å"You said,† she continued, â€Å"that you were frequently serious, and that it is up to me to figure out when.† â€Å"Is that what I said?† he murmured. â€Å"Something rather close to it.† â€Å"Well, then.† He leaned in closer, too, and his eyes captured hers, green on blue, across the breakfast table. â€Å"What do you think? Am I being serious right now?† For a moment he thought she might answer him, but no, she just sat back with an innocent little smile and said, â€Å"I really couldn’t say.† â€Å"You disappoint me, Miss Eversleigh.† Her smile turned positively serene as she returned her attention to the food on her plate. â€Å"I couldn’t possibly render judgment on a subject so unfit for my ears,† she murmured. He laughed aloud at that. â€Å"You have a very devious sense of humor, Miss Eversleigh.† She appeared to be pleased by the compliment, almost as if she’d been waiting for years for someone to acknowledge it. But before she could say anything (if indeed she’d intended to say something), the moment was positively assaulted by the dowager, who marched into the breakfast room trailed by two rather harried and unhappy looking maids. â€Å"What are you laughing about?† she demanded. â€Å"Nothing in particular,† Jack replied, deciding to spare Miss Eversleigh the task of making conversation. After five years in the dowager’s service, the poor girl deserved a respite. â€Å"Just enjoying Miss Eversleigh’s enchanting company.† The dowager shot them both a sharp look. â€Å"My plate,† she snapped. One of the maids rushed to the sideboard, but she was halted when the dowager said, â€Å"Miss Eversleigh will see to it.† Grace stood without a word, and the dowager turned to Jack and said, â€Å"She is the only one who does it properly.† She shook her head and let out a short-tempered little puff of air, clearly lamenting the levels of intelligence commonly found in the servants. Jack said nothing, deciding this would be as good a time as any to invoke his aunt’s favorite axiom: If you can’t say something nice, say nothing at all. Although it was tempting to say something extraordinarily nice about the servants. Grace returned, plate in hand, set it down in front of the dowager, and then gave it a little twist, turning the disk until the eggs were at nine o’clock, closest to the forks. Jack watched the entire affair, first curious, then impressed. The plate had been divided into six equal, wedge-shaped sections, each with its own food selection. Nothing touched, not even the hollandaise sauce, which had been dribbled over the eggs with careful precision. â€Å"It’s a masterpiece,† he declared, arching forward. He was trying to see if she’d signed her name with the hollandaise. Grace gave him a look. One that was not difficult to interpret. â€Å"Is it a sundial?† he asked, all innocence. â€Å"What are you talking about?† the dowager grumbled, picking up a fork. â€Å"No! Don’t ruin it!† he cried out – as best he could without exploding with laughter. But she jabbed a slice of stewed apple all the same. â€Å"How could you?† Jack accused. Grace actually turned in her chair, unable to watch. â€Å"What the devil are you talking about?† the dowager demanded. â€Å"Miss Eversleigh, why are you facing the window? What is he about?† Grace twisted back around, hand over her mouth. â€Å"I’m sure I do not know.† The dowager’s eyes narrowed. â€Å"I think you do know.† â€Å"I assure you,† Grace said, â€Å"I never know what he is about.† â€Å"Never?† Jack queried. â€Å"What a sweeping comment. We’ve only just met.† â€Å"It feels like so much longer,† Grace said. â€Å"Why,† he mused, â€Å"do I wonder if I have just been insulted?† â€Å"If you’ve been insulted, you shouldn’t have to wonder at it,† the dowager said sharply. Grace turned to her with some surprise. â€Å"That’s not what you said yesterday.† â€Å"What did she say yesterday?† Mr. Audley asked. â€Å"He is a Cavendish,† the dowager said simply. Which, to her, explained everything. But she apparently held little faith in Grace’s deductive abilities, and so she said, as one might speak to a child, â€Å"We are different.† â€Å"The rules don’t apply,† Mr. Audley said with a shrug. And then, as soon as the dowager was looking away, he winked at Grace. â€Å"What did she say yesterday?† he asked again. Grace was not sure she could adequately paraphrase, given that she was so at odds with the overall sentiment, but she couldn’t very well ignore his direct question twice, so she said, â€Å"That there is an art to insult, and if one can do it without the subject realizing, it’s even more impressive.† She looked over to the dowager, waiting to see if she would be corrected. â€Å"It does not apply,† the dowager said archly, â€Å"when one is the subject of the insult.† â€Å"Wouldn’t it still be art for the other person?† Grace asked. â€Å"Of course not. And why should I care if it were?† The dowager sniffed disdainfully and turned back to her breakfast. â€Å"I don’t like this bacon,† she announced. â€Å"Are your conversations always this oblique?† Mr. Audley asked. â€Å"No,† Grace answered, quite honestly. â€Å"It has been a most exceptional two days.† No one had anything to add to that, probably because they were all in such agreement. But Mr. Audley did fill the silence by turning to the dowager and saying, â€Å"I found the bacon to be superb.† To that, the dowager replied, â€Å"Is Wyndham returned?† â€Å"I don’t believe so,† Grace answered. She looked up to the footman. â€Å"Graham?† â€Å"No, miss, he is not at home.† The dowager pursed her lips into an expression of irritated discontent. â€Å"Very inconsiderate of him.† â€Å"It is early yet,† Grace said. â€Å"He did not indicate that he would be gone all night.† â€Å"Is the duke normally required to register his schedule with his grandmother?† Mr. Audley murmured, clearly out to make trouble. Grace gave him a peeved look. Surely this did not require a reply. He smiled in return. He enjoyed vexing her. This much was becoming abundantly clear. She did not read too much into it, however. The man enjoyed vexing everyone. Grace turned back to the dowager. â€Å"I am certain he will return soon.† The dowager’s expression did not budge in its irritation. â€Å"I had hoped that he would be here so that we might talk frankly, but I suppose we may proceed without him.† â€Å"Do you think that’s wise?† Grace asked before she could stop herself. And indeed, the dowager responded to her impertinence with a withering stare. But Grace refused to regret speaking out. It was not right to make determinations about the future in Thomas’s absence. â€Å"Footman!† the dowager barked. â€Å"Leave us and close the doors behind you.† Once the room was secure, the dowager turned to Mr. Audley and announced, â€Å"I have given the matter great thought.† â€Å"I really think we should wait for the duke,† Grace cut in. Her voice sounded a little panicked, and she wasn’t sure why she was quite so distressed. Perhaps it was because Thomas was the one person who had made her life bearable in the past five years. If it hadn’t been for him, she’d have forgotten the sound of her own laughter. She liked Mr. Audley. She liked him rather too much, in all honesty, but she would not allow the dowager to hand him Thomas’s birthright over breakfast. â€Å"Miss Eversleigh – † the dowager bit off, clearly beginning a blistering set-down. â€Å"I agree with Miss Eversleigh,† Mr. Audley put in smoothly. â€Å"We should wait for the duke.† But the dowager waited for no one. And her expression was one part formidable and two parts defiant when she said, â€Å"We must travel to Ireland. Tomorrow if we can manage it.† How to cite The Lost Duke of Wyndham Chapter Nine, Essay examples